Catering
What is a Mini Buffet?
A Mini Buffet is recommended for 10-15pax. Food will be served in disposable microwavable containers, and disposable ware will be provided. Tables and warmers will not be provided.
What is a Regular Buffet?
A Regular buffet is recommended for 25pax and above. Full table set-up with warmers and tables with skirting, and disposable ware will be provided. Disposable utensils are not provided for BBQ menu and ala carte orders.
What is there are some food items that I want that are not available as a choice in my chosen menu?
We offer add-in customization, at an additional cost. Contact us for more information.
Are cutleries provided?
Yes, disposable cutleries are provided for all menus. It will be provided according to the pax ordered.
Cutleries are provided 1:1 with additional buffer. Additional disposable cutlery is available at $1.00/set.
Are additional warmers available?
Additional warmers are not available.
Are takeaway boxes/containers
No, we do not provide takeaway boxes/containers for leftover food. For quality and safe consumption, food should not be kept in room temperature for more than 4 hours from the time it is cooked at the caterer’s kitchen to the time it is consumed as advised by NEA.
Are table decorations provided?
All complete buffet set up comes with a centerpiece (unless otherwise indicated). Creative thematic set up services are available at an additional price.
Is Liang Yuan Halal?
No, Liang Yuan is not halal certified. We understand the importance of dietary preferences and restrictions and are constantly exploring options to accommodate diverse needs. We have a halal-certified subsidiary that customers can order from, contact us for more information.
Is there a minimum order amount?
Most of our menus have a minimum requirement of more than 10 guests. For menus with set-up, the minimum order is for 30 guests.
Do you accept last-minute changes?
Any changes must be made 2 working days prior to event date.
How much food should I order?
We pride ourselves for using only quality ingredients and our servings cater to the exact number of guests based on your order. Our food portion for regular buffet is based on a 1:1 ratio. As good food runs out fast, we encourage you to order an extra 10% to act as a buffer for your guests.
What is the time for collection of the buffet?
The collection time will be 4 hours from the time of delivery or by 10.30pm, whichever is earlier. For collections after 10.30pm (same day) or the following day, an additional fee of $100 to $200 will be chargeable.
Eg. If the time of delivery for the buffet is 2pm, the collection time will be at 6pm.
Can I extend the collection time for my buffet?
Based on NEA’s guidelines, food is best consumed within 4 hours. Hence, please note that we are unable to accommodate any extension of the collection time. We appreciate your kind understanding on this matter.
Ordering and Payment
How can I place an order?
You can place an order via the following channels:
Telephone:
Email:
Online:
After placing your order, a salesperson will get in touch with you to confirm the order.
Operating Hours:
Monday to Thursday: 9am to 7pm
Friday to Sunday: 9am to 6pm
Can I make changes to dishes in my chosen menu for others in another menu?
Changes are not allowed.
What is there are some food items that I want that are not available as a choice in my chosen menu?
We offer add-in customization, at an additional cost. Contact us for more information.
How do I know if my online order is
An autoreply e-mail will be sent after submission of your online order and our sales consultant will contact you within 48 hours to confirm your order. An order confirmation will be sent thereafter.
How many days in advance do I need to place an order?
Orders have to be placed 3 days in advance
How can I make payment?
Liang Yuan accepts payment methods such as Credit Card, PayNow & PayLah only. Note that pre-payment 2 working days prior to the event is required & 3% administration fees is applicable for Credit Card transaction.
Can I cancel my order after payment has been made?
Yes. However, an administrative charge of $100 will be applicable for cancellation of orders after payment has been made.
Can I make any last-minute changes to my order?
Any changes must be made 2 working days prior to event date
Will there be any additional charges if I need to make a last minute cancellation of my order?
Only 50% of the total bill will be refunded if order cancellation is made 1 working day prior to event date. No refund will be made if order cancellation is made on the event date.
Will you be able to help with last minute orders?
We have a SOS Buffet express for last minute buffet orders*. Delivery can be done within 3 hours from order confirmation to delivery for up to 500pax per order.
*Menu is subjected to availability
Delivery
Can I do self-collection?
Yes, self-collection is available at: 30B Quality Road Singapore 618826 #02
Do you deliver on Public Holidays?
Yes, we deliver every day.
What is your earliest delivery time?
For Regular Buffet / Mini Buffet: 8.30am
For High Tea: 7.45am (surcharge of $50 for deliveries between 7am – 7.30am)
What is the collection time for the buffet?
Collection of buffet will be 4 hours from time of delivery or 10.30pm whichever is earlier. A surcharge of $100.00 will be applicable for collection after 10.30pm or on the following day subjected to availability.
Can I extend the collection time for buffet?
A maximum of 1 hour extension available at a surcharge of $10.00. However extension of collection time is not recommended as NEA advises for food to be best consumed within 4 hours.
Is there an extra charge for late collection?
A surcharge of $50 is applicable for next day collection at our driver’s convenience, and a surcharge of $150 for collection between 11pm-1am latest subjected to availability.
Can I arrange for earlier delivery?
We cater to your needs. If you need us to deliver beyond our usual timings, we can do so with nominal charges. Call to enquire!
Do you deliver to venues without direct lift access?
Due to the logistics challenge, surcharges apply for delivery to venues without lift landing as we will require additional help and effort to set up the different buffet components.
